Compass Group is the world leader in contract catering and generated £23.2 billion in 2018. Compass Group operates in 50 countries, employs more than 600,000 people and serves more than 5.5 million meals per year. The company provides catering services to the core sectors of Business & Industry, Health and care for the elderly, Education, Sport & Leisure and Defence through an established brand portfolio.
Lunch break is an essential component of well-being at work. The rise of new catering offers has increased consumer expectations, both in terms of food supply and service quality. Compass Group is undergoing a profound digital transformation in order to make lunch a moment of relaxation and pleasure and to increase their retention rate. With better information on products, a more fluid customer experience, and a range of new services, Compass Group is innovating to meet the new expectations of its customers.
Traditional cashing systems involve manual entry by restaurant employees and the average waiting time at the checkout is over 5 minutes. Point-of-sale queues are one of the most frustrating aspects of the customer journey and can lead to a loss of customers. Eliminating friction points is one of the first steps to improving the customer experience.
In order to cope with the queue at the checkout, Compass Group has developed a Smart checkout solution, leveraging Deepomatic state-of-the-art Computer Vision platform. This intelligent cash register is a world first in the food service industry and reduces the time spent at the check-out to a few seconds.
The smart checkout:
In order to ensure the management of new references and the improvement of performance, the Smart Checkout learns from customer’s feedback. Thanks to Deepomatic’s scalable platform, customers’ manual entries, in case of doubt or error, make it possible to enrich the training of neural networks by associating each product or recipe photo with the right reference.
By removing the constraints of traditional checkout, the smart checkout makes the customer experience in restaurants easier.
“Deepomatic has allowed us to make the checkout process easier by considerably reducing processing time. Deepomatic’s platform allows us to industrialize the deployment, but also the day-to-day evolution and life cycle of algorithms.”