Smart Checkout: Smart cash registers in company restaurants

Industry
Contract catering
Market
Global
Turnover
£23.2 billion
Number of employees
600 000+
ABOUT

Compass

Compass Group is the world leader in contract catering and generated £23.2 billion in 2018. Compass Group operates in 50 countries, employs more than 600,000 people and serves more than 5.5 million meals per year. The company provides catering services to the core sectors of Business & Industry, Health and care for the elderly, Education, Sport & Leisure and Defence through an established brand portfolio.

OBJECTIVES

  • Reduce waiting time at checkout in company restaurants
  • Improve customer experience in restaurants

A checkout in less than 10 seconds per guest

  1. Once guests pick up their lunch, they place their tray on the terminal
  2. They scan their badge for identification
  3. The camera equipped terminal takes a picture of the tray and sends it to the server
  4. The neural network interprets the images and instantly returns the list of identified dishes: less than 300 ms is enough to recognize the entire content of a tray
  5. Guests pay for what’s on their tray in a few seconds via their badge or credit card

Context

Lunch break is an essential component of well-being at work. The rise of new catering offers has increased consumer expectations, both in terms of food supply and service quality. Compass Group is undergoing a profound digital transformation in order to make lunch a moment of relaxation and pleasure and to increase their retention rate. With better information on products, a more fluid customer experience, and a range of new services, Compass Group is innovating to meet the new expectations of its customers.

Challenge

Traditional cashing systems involve manual entry by restaurant employees and the average waiting time at the checkout is over 5 minutes. Point-of-sale queues are one of the most frustrating aspects of the customer journey and can lead to a loss of customers. Eliminating friction points is one of the first steps to improving the customer experience.

Solution

In order to cope with the queue at the checkout, Compass Group has developed a Smart checkout solution, leveraging Deepomatic state-of-the-art Computer Vision platform. This intelligent cash register is a world first in the food service industry and reduces the time spent at the check-out to a few seconds.

The smart checkout:

  • An easy-to-use cash register terminal equipped with a camera
  • Neural networks trained with the Deepomatic Studio® software on 1 million photos, able to recognize more than 10,000 products and/or recipes
  • Deployment on the edge with Deepomatic Run® software

In order to ensure the management of new references and the improvement of performance, the Smart Checkout learns from customer’s feedback. Thanks to Deepomatic’s scalable platform, customers’ manual entries, in case of doubt or error, make it possible to enrich the training of neural networks by associating each product or recipe photo with the right reference.

Results

By removing the constraints of traditional checkout, the smart checkout makes the customer experience in restaurants easier.

  • Reduction of queues to less than 10 seconds per customer
  • 92% of customers are very satisfied after using the smart checkout
  • 37 terminals have been deployed and the target is 90 by the end of 2020

“Deepomatic has allowed us to make the checkout process easier by considerably reducing processing time. Deepomatic’s platform allows us to industrialize the deployment, but also the day-to-day evolution and life cycle of algorithms.”

Benoit Keirle
,
Smart Checkout Project Manager
Compass Group

WHERE TO FIND US?

Deepomatic New York
135 East 57th street, 16th floor
New York, NY 10022

Deepomatic Paris
53 rue de Turbigo, 75 003 Paris

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