TELECOMMUNICATIONS

WHY NOW ?

The optical fibre and 4G/5G antennas provide all accommodation with very high speed internet access. As part of a public policy, private operators have invested several billion euros in the deployment of fibre-to-the-home networks in urban areas. 

Telecom operators use large service companies to support infrastructure projects such as fiber optic deployment, customer connection and antenna installation. In return, these companies themselves have to subcontract some of the work to local SMEs due to labor shortages and extensive work areas spread throughout the country.

MILLIONS

new customers are connected to the optical fiber every year in France

RECRUITMENTS

of telecom technicians are expected by 2022

%

OF TELECOM SENIOR MANAGERS

have as their business priority to optimize activities

CHALLENGES

QUALITY CONTROL OF TELECOM INSTALLATIONS

With thousands of operations per day, it is not possible to carry out an effective audit of telecom installations. However, many installations are faulty and require re-intervention, both for the first connection and for after-sales service following the appearance of a fault.

  • Reduce the number of re-interventions to connect a customer to the optical fiber
  • Improve the quality of the customer experience

SOLUTIONS

Automation of the quality control of the installations

Monitor all the interventions carried out by your technicians exhaustively and instantly. View on a dashboard the photos taken by the technicians and evaluate the conformity of their intervention, and if it corresponds to your standards.

 

The increasing demand for fiber installation puts pressure on technicians who do not have time to be properly trained.  As a result, some field technicians are underqualified, which leads to a high rate of re-intervention to connect customers. The network is therefore gradually deteriorating because of non-compliant installations.

  • Improve the training of technicians in the field
  • Reduce the number of re-interventions
  • Offer a better quality of service for operators

SOLUTIONS

Augmented technician application

Equip and train your technicians in the field with real-time feedback from a simple snapshot.

CHALLENGES

TELECOM TECHNICIAN TRAINING

TO GO FURTHER

AI as a mean of perpetuating the transmission of business expertise

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White paper : Building a computer vision system in 6 steps

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Artificial intelligence and the Augmented Worker

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