AUTOMATION OF QUALITY CONTROL OF TELECOM INSTALLATIONS

Industry

Telecommunications

Use Case

  • Quality control
  • Augmented technician

Companies

  • Telecom operators
  • Telecom sub-contractors

Users

Telecom infrastructure technicians

CHALLENGE

Shortage of qualified telecommunication technicians

 

The optical fibre and 4G/5G antennas provide all accommodation with very high speed internet access. As part of a public policy, private operators have invested several billion euros in the deployment of fibre-to-the-home networks in urban areas.

Telecom operators use large service companies to support infrastructure projects such as fiber optic deployment, customer connection and antenna installation. In return, these companies themselves have to subcontract some of the work to local SMEs due to labor shortages and extensive work areas spread throughout the country. The tension on subcontracting lines and the difficulty in quickly training qualified technicians lead to operational problems:

Insufficient training for fiber optic technicians

The increasing demand for fiber installation puts pressure on technicians who do not have time to be properly trained. As a result, some field technicians are under-qualified, resulting in a high rate of re-intervention to connect customers. The network is therefore gradually deteriorating because of non-compliant installations.

Availability of technicians : a vicious circle

The greater the pressure on subcontractors, the more re-interventions there are. With little time to train their technicians, the latter sometimes spend long hours trying to install the optical fiber and often have to do it several times. This means that they are not capable of serving more customers or reducing the time between the connection request and its execution, which in turn increases the pressure on the provision of telecommunications services.

Interventions are too numerous to be audited

With thousands of operations per day, it is not possible to carry out an effective audit of the installations.  As a result, it is difficult to understand why an intervention fails and who is responsible for it, or even to understand which part of the intervention may be the source of the problem.

SOLUTION

 

Automation of the quality control of the installations

 

Deepomatic offers a solution for the control of optical fiber installation procedures. Image recognition makes it possible to control 100% of the interventions by detecting defects and to send non-conformity information directly to the work or after-sales teams.

 

Equip and train your technicians in the field with real time feedback 

At each step of installing the fiber, a technician photographs his work via a mobile application that analyzes the photos live. The technician is thus notified of non-compliant situations and can receive detailed guidelines on how to perform the task properly correct his mistake. 

Control interventions according to your standards 

Set your own quality standards by specifying expected results from technician interventions. To do so, choose on a web interface which compliance criteria are required for each intervention. Visualize on a dashboard the photos taken by the technicians and evaluate the conformity of their intervention, and if it corresponds to your standards. Rather than controlling operations retrospectively and partially, it becomes possible to control them exhaustively and instantly. 

Here’s what it looks like

Advantages

FOR TELECOM OPERATORS

INCREASE THE QUALITY OF  INTERVENTION
  • Drastic reduction in after-sales service due to network failure and resulting in a reduction in associated costs
  • Improved customer service and reduced churn
DECREASE THE NUMBER OF RE-INTERVENTIONS 
  • Increase in intervention capacity and therefore in the number of customers
  • Reduction in connection time between a customer’s first request and the installation of the line
AUDIT AUTOMATION
  • Completeness of the audit
  • Reduction of audit costs
DECREASE THE NUMBER OF RE-INTERVENTIONS 
  • Reduced costs related to re-interventions
  • Increase in productivity
  • Increase in the number of interventions and therefore in turnover
IMPROVE THE TRAINING OF TECHNICIANS IN THE FIELD
  • Reduction of training costs
  • Decrease in turnover among technicians
BETTER QUALITY OF SERVICE FOR OPERATORS
  • Increase in orders and therefore in turnover

Advantages

FOR TELECOM SUB-CONTRACTORS